{"id":26010098,"date":"2024-09-05T19:22:11","date_gmt":"2024-09-05T17:22:11","guid":{"rendered":"https:\/\/sc-herrajes.com\/faqs\/"},"modified":"2025-10-14T09:58:25","modified_gmt":"2025-10-14T07:58:25","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sc-herrajes.com\/fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; module_class=\u00a0\u00bbtheTitle\u00a0\u00bb _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bbtituloSinDecoracion\u00a0\u00bb 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global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<form role=\"search\" method=\"get\" class=\"faqs-search-form\" action=\"https:\/\/sc-herrajes.com\/fr\/\"><input type=\"search\" class=\"faqs-search-field\" placeholder=\"Rechercher dans la FAQ...\" value=\"\" name=\"s\" \/><input type=\"hidden\" name=\"post_type\" value=\"faqs\" \/><button type=\"submit\" class=\"faqs-search-submit\">Rechercher<\/button><\/form>[\/et_pb_code][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<form class=\"faqs-tipo-filter\"><select name=\"faq_tipo\" onchange=\"redirigirTipoFaq(this.value)\"><option value=\"\">S\u00e9lectionnez un type de FAQ<\/option><option value=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/eclairages-a-led\/\">\u00c9clairages \u00e0 led<\/option><option value=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/poignees\/\">Poign\u00e9es<\/option><option value=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/questions-generales\/\">Questions g\u00e9n\u00e9rales<\/option><\/select><\/form>\n    <script type=\"text\/javascript\">\n        function redirigirTipoFaq(url) {\n            if (url) {\n                window.location.href = url;\n            }\n        }\n    <\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<div class=\"faqs-grid\" style=\"display:block\"><div class=\"faqsPage\" style=\"width:100;display:none;grid-template-columns: repeat(3, 1fr);%\" id=\"faqsPage0\"><div class=\"faq-item\" id=\"faq-item1\"><div class=\"faq-number\">01<\/div><h2 class=\"faq-title\">Comment effectuer un achat ?<\/h2><div class=\"faq-excerpt\">Nos ventes s'adressent exclusivement aux professionnels...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/comment-effectuer-un-achat\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item\" id=\"faq-item2\"><div class=\"faq-number\">02<\/div><h2 class=\"faq-title\">Quelle est la politique d&rsquo;exp\u00e9dition et de livraison ?<\/h2><div class=\"faq-excerpt\">Nous attachons une grande importance au service client\u00e8le et mettons tout...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/quelle-est-la-politique-dexpedition-et-de-livraison\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item\" id=\"faq-item3\"><div class=\"faq-number\">03<\/div><h2 class=\"faq-title\">Vos produits sont-ils garantis ?<\/h2><div class=\"faq-excerpt\">La qualit\u00e9 rev\u00eat une importance cruciale pour SC Herrajes...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/vos-produits-sont-ils-garantis\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item\" id=\"faq-item4\"><div class=\"faq-number\">04<\/div><h2 class=\"faq-title\">Proposez-vous un service client\u00e8le ?<\/h2><div class=\"faq-excerpt\">SC Herrajes traite chaque client avec une attention toute particuli\u00e8re, \u00e0 travers son \u00e9quipe...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/proposez-vous-un-service-clientele\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item empty\"><\/div><div class=\"faq-item\" id=\"faq-item5\"><div class=\"faq-number\">05<\/div><h2 class=\"faq-title\">Poss\u00e9dez-vous un certificat de qualit\u00e9 ?<\/h2><div class=\"faq-excerpt\">Nous poss\u00e9dons actuellement la certification 9001 par le biais d'AENOR...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/possedez-vous-un-certificat-de-qualite\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item empty\"><\/div><div class=\"faq-item\" id=\"faq-item6\"><div class=\"faq-number\">06<\/div><h2 class=\"faq-title\">Quels sont les diff\u00e9rents types de bandes LED ?<\/h2><div class=\"faq-excerpt\">SC Herrajes poss\u00e8de un vaste catalogue de bandes LED, pouvant s'adapter...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/quels-sont-les-differents-types-de-bandes-led\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item\" id=\"faq-item7\"><div class=\"faq-number\">07<\/div><h2 class=\"faq-title\">Comment choisir la bande LED ad\u00e9quate pour mon projet ?<\/h2><div class=\"faq-excerpt\">Luminosit\u00e9 : selon qu'il s'agit d'une lumi\u00e8re d\u00e9corative ou d'une lumi\u00e8re de travail...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/comment-choisir-la-bande-led-adequate-pour-mon-projet\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><\/div><div class=\"faqsPage\" style=\"width:100;display:none;grid-template-columns: repeat(3, 1fr);%\" id=\"faqsPage1\"><div class=\"faq-item\" id=\"faq-item8\"><div class=\"faq-number\">08<\/div><h2 class=\"faq-title\">Quelle source d&rsquo;alimentation choisir pour ma bande LED ?<\/h2><div class=\"faq-excerpt\">Il vous faut tout d'abord d\u00e9terminer la puissance dont vous aurez besoin pour la configuration LED...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/quelle-source-dalimentation-choisir-pour-ma-bande-led\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item empty\"><\/div><div class=\"faq-item\" id=\"faq-item9\"><div class=\"faq-number\">09<\/div><h2 class=\"faq-title\">Possibilit\u00e9s de contr\u00f4ler les bandes LED<\/h2><div class=\"faq-excerpt\">Nos contr\u00f4leurs et nos capteurs permettent d'allumer et d'\u00e9teindre les lumi\u00e8res...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/possibilites-de-controler-les-bandes-led-sc-herrajespossibilites-de-controler-les-bandes-led\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item\" id=\"faq-item10\"><div class=\"faq-number\">10<\/div><h2 class=\"faq-title\">Que faire si une partie de la bande LED ne fonctionne plus ?<\/h2><div class=\"faq-excerpt\">V\u00e9rifiez les branchements et assurez-vous qu'aucun c\u00e2ble n'est d\u00e9tach\u00e9 ou endommag\u00e9....<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/que-faire-si-une-partie-de-la-bande-led-ne-fonctionne-plus\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item\" id=\"faq-item11\"><div class=\"faq-number\">11<\/div><h2 class=\"faq-title\">Quels sont les mat\u00e9riaux utilis\u00e9s dans la fabrication des poign\u00e9es ?<\/h2><div class=\"faq-excerpt\">Les mat\u00e9riaux les plus fr\u00e9quemment utilis\u00e9s dans nos poign\u00e9es sont le zamak et l'aluminium...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/quels-sont-les-materiaux-utilises-dans-la-fabrication-des-poignees\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item empty\"><\/div><div class=\"faq-item\" id=\"faq-item12\"><div class=\"faq-number\">12<\/div><h2 class=\"faq-title\">Quelles sont les finitions propos\u00e9es par SC Herrajes pour les poign\u00e9es ?<\/h2><div class=\"faq-excerpt\">SC Herrajes vise la meilleure qualit\u00e9 possible pour ses produits...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/quelles-sont-les-finitions-proposees-par-sc-herrajes-pour-les-poignees\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item\" id=\"faq-item13\"><div class=\"faq-number\">13<\/div><h2 class=\"faq-title\">Comment nettoyer les produits de SC Herrajes ?<\/h2><div class=\"faq-excerpt\">Comme pour quasiment tous les \u00e9l\u00e9ments m\u00e9talliques,...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/comment-nettoyer-les-produits-de-sc-herrajes\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><div class=\"faq-item\" id=\"faq-item14\"><div class=\"faq-number\">14<\/div><h2 class=\"faq-title\">Avez-vous des collections compl\u00e8tes de poign\u00e9es et d&rsquo;accessoires ?<\/h2><div class=\"faq-excerpt\">Au vu de la tendance actuelle, qui int\u00e8gre la cuisine dans le reste de la maison,...<\/div><a class=\"faq-link\" href=\"https:\/\/sc-herrajes.com\/fr\/sc-faqs\/faq\/avez-vous-des-collections-completes-de-poignees-et-daccessoires\/\"><img decoding=\"async\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow.svg\"><img decoding=\"async\" class=\"faq-hover\" src=\"https:\/\/sc-herrajes.com\/wp-content\/uploads\/2024\/08\/arrow-hover.svg\"><\/a><\/div><\/div><\/div><a href=\"#\" onclick=\"paginaFAQs();return false;\" id=\"paginateFAQs\">+<\/a><div class=\"faqs-pagination\"><\/div>\t\t\t<style>\n\t\t\t\t\n\t\t\t<\/style>\n            <script>\n                var paginaFAQsActiva=0;\n                function paginaFAQs()\n                {\n                    paginaFAQsActiva++;\n                    document.getElementById('faqsPage'+paginaFAQsActiva).style.display=\"grid\";\n                    nextPaginaFAQsActiva=paginaFAQsActiva+1;\n                    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placeholder=\"Envoyez votre question\" name=\"mensaje\"><\/textarea><\/span><\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"et_pb_row\">\n\t<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_4_4 et_pb_css_mix_blend_mode_passthrough\">\n\t\t<div class=\"et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t<div class=\"et_pb_text_inner\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-894\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-894\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">J'ai lu et j'accepte les <a href=\"https:\/\/sc-herrajes.com\/politica-privacidad\/\">politique de confidentialit\u00e9.<\/a>.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"et_pb_row\">\n\t<div 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