SC HERRAJES’ Quality Policy is based on the application of the necessary means to ensure that the products supplied and the service provided to customers meet their requirements in 100% of cases.
The following main points of SC HERRAJES quality policy are compatible with the context and strategic direction of the company, and serve as a framework for setting quality objectives:
- Periodic increase of products in catalogue and news.
- Continual decrease in the number of non-conformities and customer complaints.
- Continuous cost reduction through the application of the quality system.
- Continuous improvement of delivery times
- Increasing customer satisfaction
- Constant improvement of the company’s image
- International expansion of products and services
- Compliance with legal and regulatory requirements.
These objectives are monitored and quantified through annual improvement plans.